When can I purchase Cancellation Cover?

Cancellation Cover or Travel Insurance can be purchased to insure you against certain unexpected losses that may arise before or during your journey. You will be offered the opportunity to purchase Cancellation Cover during your booking. If you have already made your booking and wish to add Cancellation Cover, please visit or contact LivingSocial at

Policy Wording

Please read the Cancellation Cover Policy Wording and Product Disclosure Statement (PDS) and ACE the Financial Services Guide (FSG) for full terms, conditions and exclusions.

What to do in the event of a claim

Submitting your claim online gives you more control and convenience.
Through the Chubb Claim Centre you can begin processing your claim online, receive immediate confirmation of submission, reduce steps and time to completion, and receive SMS updates.

For further questions on your Claims, please call Chubb Customer Service at Tel: 1 800 803 548 (Mon-Fri: 8.30am to 5pm only)

Cancellation Cover is issued and underwritten by the insurer ACE Insurance Ltd (ACE) ABN 23 001 642 020, AFSL 239687 and distributed by Living Social Australia Pty Ltd (Living Social) ABN 84 146 940 623. Living Social is an Authorised Representative of ACE (AR No. 001258441). ACE and Living Social provide general advice only without taking into consideration your objectives, financial situation or needs. To decide if the product is right for you, please read the Cancellation Cover Policy Wording and Product Disclosure Statement (PDS) and Financial Services Guide. You must be 18 years old or over to purchase this product. Cover is subject to the terms, conditions, and exclusions as set out in the PDS.